Bailey & Coco – Terms & Conditions

These Terms & Conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and baileyandcoco.com in connection with this site. By placing an order, you accept the following Terms & Conditions.

1. Your Contract

Your contract for purchases made through this website is with www.baileyandcoco.com.
Bailey & Coco is registered in England under Company No. 14681839.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will exist between you and baileyandcoco.com unless and until baileyandcoco.com accepts your order by way of an e-mail confirming that it has received payment in full for all goods you have ordered, and that the goods have been shipped to the specified address.

That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time baileyandcoco.com sends the e-mail (whether or not you receive it). This confirmation e-mail amounts to an acceptance by baileyandcoco.com of your offer to buy goods from baileyandcoco.com or a third-party supplier engaged on your behalf by baileyandcoco.com.

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of any contractual agreement concerning purchases made from this website.

You undertake that all details you provide to baileyandcoco.com for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you, it is your responsibility to inform baileyandcoco.com as soon as possible.

2. Promotions and Special Offers

If your order includes a free item, all items must be returned together; otherwise, the full price of the free item will be charged.

For “Buy One, Get One Free” offers, refunds can only be issued if all items from the offer are returned together.

3. Processing of Orders

Credit and debit cards are debited before items are shipped by Bailey & Coco. All prices include sales taxes (where applicable) unless otherwise stated.

Bailey & Coco aims to arrange shipment of all in-stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

Delivery is considered completed when the courier records the parcel as delivered to the address provided, including delivery to a safe place where applicable.

4. Delivery & Liability

We use tracked delivery services such as Royal Mail. Unless otherwise requested by you at checkout, our couriers may deliver your parcel to a safe place at the delivery address if no one is available to receive it. This may include leaving the parcel with a neighbour or in a location deemed secure by the courier (such as a porch, shed, or doorstep).

Once the parcel is confirmed as delivered by the courier — including photographic or GPS confirmation, or signature — responsibility for the item passes to you, the customer. Bailey & Coco cannot be held responsible for parcels that are lost, stolen, or damaged after the courier has confirmed delivery to the address provided.

If you do not wish for your parcel to be left in a safe place, please select our Royal Mail Special Delivery Guaranteed® (Tracked & Signed) option at checkout. This service ensures the parcel is handed directly to you or an authorised recipient and requires a signature upon delivery.

5. Miscellaneous

It is a criminal offence to use a false name or a known invalid credit card to place an order. Anyone found to be wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Bailey & Coco may amend these Terms & Conditions from time to time and place the updated version on the website. All purchases from the date the amended Terms & Conditions are published will be governed by those new terms.

These Terms & Conditions apply when Bailey & Coco accepts your order by e-mail confirming that payment has been received in full for all the goods you have ordered. They supersede any and all other conditions, understandings, commitments, agreements, or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and constitute the entire agreement between Bailey & Coco and you in relation to your purchase.

In the event of any inconsistency or conflict between these Terms & Conditions and any other information on this website, these Terms & Conditions shall take precedence.

You are advised to read, and are responsible for reading, all information on this website in full.